Welcome to Our Frequently Asked Questions (FAQs)
At MY Markos Pro, we are committed to providing you with the highest quality hair care products and professional salon equipment. We understand that you may have questions about our products, services, and policies, so we’ve compiled a list of frequently asked questions to help you find the answers you need quickly and easily.
Whether you’re looking for information on how to place an order, details about our shipping options, or tips on how to best care for your hair, our FAQs section has you covered. We’ve organized the questions into categories to make it easier for you to navigate and find the relevant information.
If you can’t find the answer to your question here, please don’t hesitate to contact our customer service team. We’re here to help and ensure that your experience with MY Markos Pro is nothing short of exceptional.
Explore the categories below to get started:
- Ordering & Shipping: Find out how to place an order, track your shipment, and more.
- Product Information: Learn about the suitability and use of our products.
- Account & Payments: Get help with account creation, payment methods, and discount codes.
- Shipping & Delivery: Discover our shipping options, delivery times, and more.
- Returns & Refunds: Understand our return policies and how to initiate a return.
- Technical Support: Get support for any issues with our products or equipment.
- General Inquiries: Contact us, find our store locations, and more.
Thank you for choosing MY Markos Pro. We’re dedicated to making your shopping experience seamless and enjoyable!
- All
- Account & Payments
- General Inquiries
- Ordering & Shipping
- Product Information
- Returns & Refunds
- Shipping & Delivery
- Technical Support
Yes, we offer digital gift cards that can be purchased on our website. They make the perfect gift for any occasion!
You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our homepage. Stay updated on the latest news and offers!
Our business hours are Monday to Friday, 9:00 AM to 6:00 PM. We are closed on weekends and public holidays.
We have stores in Paphos and Nicosia, Cyprus. Visit us at 3, Embas Avenue, Emba – Pafos or 126, Strovolos Ave., Strovolos – Nicosia.
You can contact our customer service team via email at [email protected] or by phone at +357 26 271439 (Paphos) or +357 22573347 (Nicosia).
Technical support can be contacted via email, phone, or live chat during business hours. Visit our “Contact Us” page for more details.
Product manuals and guides are available on our website under the “Support” section. You can also find them on the product pages.
You can reach our technical support team through the “Contact Us” section on our website or by calling our customer service number. We’re here to help!
If your product is defective, please contact our customer service with details of the issue. We will assist with troubleshooting and arrange for a repair or replacement if necessary.
Regular maintenance is key to extending the life of your tools. Clean them after each use, store them in a dry place, and follow any specific care instructions provided in the product manual.
If you received the wrong product, please contact us immediately. We will send the correct item as soon as possible and provide instructions for returning the incorrect item.
Yes, exchanges are possible for items of equal value, subject to availability. Please contact our customer service to arrange an exchange.
Refunds are typically processed within 5-10 business days after we receive the returned items. The refund will be credited to your original payment method.
Most items can be returned within 30 days of purchase if they are unused and in their original packaging. Some exceptions apply, such as personalized or final sale items.
To initiate a return, please contact our customer service with your order number and the reason for the return. We will provide you with further instructions.
If your order arrives damaged, please contact our customer service immediately. We will arrange for a replacement or a refund, depending on the situation.
If you need to change your shipping address, please contact our customer service as soon as possible. We will do our best to accommodate changes before the order is shipped.
Yes, we ship to many countries worldwide. International shipping times and costs will vary based on the destination.
Delivery times vary based on your location and the shipping method chosen. Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days.
We offer standard and express shipping options. You can select your preferred method at checkout.
You can apply a discount code at checkout. Enter the code in the “Discount Code” box, and click “Apply” to see the discount reflected in your total.
You can update your billing information by logging into your account, going to the “Account Details” section, and editing your payment information.
To reset your password, click on “Forgot Password” on the login page. Enter your registered email address, and we’ll send you instructions on how to reset it.
By registering an account, you can track orders, save your favorite products, receive exclusive offers, and enjoy a faster checkout process.
You can create an account by clicking on the “Register” button at the top of our website. Fill in your details, and you’ll be ready to start shopping!
Each product comes with detailed usage instructions on the packaging. For additional tips and advice, you can also visit our blog or contact our customer support team.
We occasionally offer samples with purchases or as part of promotions. Please check our website or subscribe to our newsletter for updates on sample availability.
If you experience an allergic reaction, stop using the product immediately and consult a healthcare professional. Please contact us with the details, and we will assist you further.
Yes, our professional equipment comes with a manufacturer’s warranty, typically ranging from 6 months to 2 years, depending on the product. Please check the product page for specific warranty information.
Yes, we offer a wide range of products suitable for various hair types, including dry, oily, curly, and color-treated hair. Each product description includes details on its suitability.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the courier’s website.
We accept returns within 30 days of purchase. The products must be unused and in their original packaging. Please contact our customer service to initiate a return.
Shipping costs depend on your location and the weight of your order. You can see the estimated shipping cost at checkout before finalizing your order.
We accept a variety of payment methods, including credit/debit cards, PayPal, and bank transfers. All transactions are secure and encrypted for your safety.
To place an order, simply browse our online store, add the desired products to your cart, and proceed to checkout. You’ll need to enter your shipping details and select a payment method before completing your order.
